Dunsfold, Surrey, UK

Thu 27 Jul 2017

 Single Cloud VPS host outage  9:05 a.m. BST

We are aware of a single Cloud VPS host outage in our Dunsfold data centre. We are investigating the issue, and will provide an update shortly.

Affected services:

  • Cloud VPS

 All services operating correctly  9 a.m. BST

Wed 26 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Tue 25 Jul 2017

 Scheduled critical security maintenance  10 p.m. BST - 12:38 a.m. BST  (Resolved)

Impact on service:

During the maintenance period cloud VPS instances (and underlying hosts) will be rebooted. Affected customers will be notified of the specific downtime window for their server(s).

Affected services:

  • Cloud VPS

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Mon 24 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Sun 23 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Sat 22 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Fri 21 Jul 2017

 All services operating correctly  9 p.m. BST

 Packet loss / network disruption  11:30 a.m. BST - 1:40 p.m. BST  (Resolved)

We are aware that there is some packet loss across one of our firewall pairs in our Dunsfold network zone.

We are investigating the issue, and will provide an update shortly.

Affected services:

  • Firewalls

Reading, Berkshire, UK

Thu 27 Jul 2017

 All services operating correctly  9 a.m. BST

Wed 26 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Tue 25 Jul 2017

 Scheduled critical security maintenance  10 p.m. BST - 12:38 a.m. BST  (Resolved)

Impact on service:

During the maintenance period cloud VPS instances (and underlying hosts) will be rebooted. Affected customers will be notified of the specific downtime window for their server(s).

Affected services:

  • Cloud VPS

 All services operating correctly  9 p.m. BST

 One VM host machine down in Everest Datacentre  12:27 p.m. BST

We are aware of a problem with a single host machine in Everest being down, and are investigating the issue.

Affected services:

  • Cloud VPS

 All services operating correctly  9 a.m. BST

Mon 24 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Sun 23 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Sat 22 Jul 2017

 All services operating correctly  9 p.m. BST

 All services operating correctly  9 a.m. BST

Fri 21 Jul 2017

 All services operating correctly  9 p.m. BST

Fremont, California, US